Refunds & Cancellations

Refunds:

Due to the nature of the work performed at Story & Stone, I am unable to offer refunds.

Payment is needed upfront for all remote appointments. I accept cash and card.

Cancellations:

If you are unable to attend your appointment (in person or via the internet) I would appreciate 24 hours notice, otherwise a cancellation fee may be charged, which will need to be paid before your next appointment.

If you have already paid for your appointment and need to reschedule, your payment will be transferred to the rescheduled appointment. Otherwise a refund will be given which may take up to two to five days to process and may have a cancellation fee deducted.

If you have any questions about cancelling or rescheduling an appointment please contact me on amanda@storyandstone.com.au. Thank you.